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EXCHANGES & RETURNS POLICY FOR OFF-ICE SKATING TEAM LTD

Off-Ice Skating Team offers a 30 DAY returns/exchange policy. Items need to show no signs of having been worn and be in a NEW AND RESALEABLE CONDITION. Customers should however contact us beforehand via email at the following address: officeskatingteam@aol.com. Before sending any items back for exchange/refund please read the legal disclaimer below.

All purchasers are responsible for the costs of return postage, unless a product was received damaged or not what they ordered.

Returns are usually processed at the end of every week. Refunds will go back onto the card you originally paid within 2-3 working days from the time of processing.

It is very important that customers retain the original packaging and include it when sending items back. This should prevent damage and loss when the item is returned and makes for a smoother transaction. We suggest that skates are tried on and tried out on a smooth surface. This will prevent any damage if the skates need to be returned.

If a product arrives damaged or the wrong product was ordered, we will cover the cost of return postage to a level of 1st Class Royal Mail only. We are not able to cover the cost for sending an item via courier or special delivery unless authorisation has been given prior to returning. Please do not put sticky tape or labels directly on the packaging or product box, otherwise you may be charged for the resulting damage. For exchanges we send out the replacements to you FREE of charge if in the mainland UK, however you will need to cover the cost of sending the ordered items back to us. For international orders, due to the costs involved in delivery, customers are responsible for exchange/returns postage both ways.

Please be aware if you try and return your order after the 30 days period this will be not be accepted and they will be sent back out to you, unless exceptional circumstances apply.

We reserve the right to cancel and refund an order in situations where Off-Ice Skating Team deems necessary. Off-Ice Skating Team will not tolerate rude or abusive speech or email content.

How to Return your Order

Firstly, check that you're eligible to return/exchange your order by reading the returns/exchange policy above. If you are, then follow the instructions below.

If your product has been used in any way, please contact us before returning the item. Authorisation for this type of return is required; otherwise any cost incurred will be the customer's responsibility. All packages should be returned, in their original packaging to the following address:

Off-Ice Skating Team Ltd
Chilton Lodge,
163 Picardy Rd,
Belvedere
Kent
DA1 75QL

Please complete the Returns/Exchanges Form (2 pages) and enclose with your package. The following information will need to be completed.
• Your name
• Your address, including postcode
• Contact telephone number
• Your order number (found on your order confirmation email or invoice)
• Details of the items being returned
• State whether you're need a Refund OR Exchange
• Reason for return
• If you require an exchange, please state which item and size you need
• Any special delivery requirements that need to be added to the label (for example, OK to leave with a neighbour etc)

Defective, faulty goods

For any faulty goods you'll need to contact us via email as soon as possible with a picture and details of the specific problem via officeskatingteam@aol.com. Off-Ice Skating Team cannot replace or warranty any Off-Ice Skating product used in extreme situations. Off-Ice Skating Team covers items for defects for a period of 30 DAYS from the date of purchase.

Wrong Item Received

Please email us immediately to let us know you have received the wrong item. Please have your order number and delivery address details available. Alternatively, call us on +44(0)7590982399/ 07590982398 and we'll do our best to resolve the error as quickly as possible.

If the error is on our part we will cover return postage costs. However, if you change your mind, the cost will need to be incurred by you. Again, please return the item carefully packaged to prevent damage. You will be refunded the cost of the items originally paid.

Urgent Exchange

If you URGENTLY need an exchange, we recommend you place a new order through the website and send the other products back as a return, but make sure you're within the period of time for returns to be accepted and make it clear with a note with the item marked URGET.

Failed/Refused Deliveries

If a failed delivery occurs due to someone repeatedly not being available or the wrong address details being provided, there will be a £5.00 courier fee to return your parcel to us. Alternatively, if the delivery is refused upon arrival there will be a £15.00 courier fee.

After the first delivery attempt you can arrange to collect your parcel from the nearest depot. To avoid this, please make sure accurate delivery details are given and that someone is available to receive the parcel.

Returning Items for Warranty Issues

In rare circumstances, we may request that a product is returned for inspection after a warranty issue is reported. This can be necessary to determine the nature of a fault, when a photograph does not provide sufficient evidence.

If the inspected fault is indicative of a manufacturing error, we will reimburse your postage costs, and pay to return the product to you, once fixed. However, if the item has been damaged by user error or general wear and tear, you will be responsible for all postage costs and will also be charged for repair work and return postage once this has taken place. An adviser will be in touch to make you aware of the costs before we undergo any repairs.

If eligible, we will refund postage up to £9.00

Legal Disclaimer For Products Sold

Like all sports there is a risk involved in using the products sold. It is strongly recommended that proper protective gear be worn at all times when using the products sold. All persons who use/wear products sold by Off-Ice Skating Team do so at their own risk and accept full liability of any consequences. Off-Ice Skating Team and their owners/officers/directors/employees or representatives will not be held liable for any injury, accident, death, property damage or incidental or consequential damages arising out of the use of products sold. You also agree to assume and accept all risks of serious bodily injury arising from the use of any products sold. NOTE: Off-Ice Skating Team cannot provide warranty on any Skates used in any extreme way.

Returns Form - Click Here